Saturday, September 17, 2005

i-mate Stalemate - Support Code:85010014

One of the things I omitted from my entry on Jim Allchin's keynote was the fact that he showed an i-mate Jasjar PocketPC/Phone which runs Windows Mobile 5.0. The devices sell for around $1000 or so but he announced that a limited quantity would be available to PDC attendees for only $150! Wow. That's great!

As it turns out, I was one of the lucky ones, I got one of the devices and yes, I left the keynote early to make sure I did -- as did all the people who actually got one. Many people didn't get one even though they went to buy it as soon as the keynote ended. There is a blog entry here describing some of the negative sentiments around that as well as a response from someone on the PDC Events team.

That drama aside, I got it home and started playing with it. With a 520Mhz processor, 128MB ROM, 64MB SDRAM, a 3.6" 640x480 TFT LCD 65K color touch screen, full QWERTY keyboard, Bluetooth, Wifi, Tri-Band GSM/GPRS, Camera, and more -- it's packing a ton of power and features.

So I install ActiveSync 4.0 and hook up the Jasjar to my PC and try to sync with Outlook.

So ActiveSync is missing both the "Active" and the "Sync".

I search the web and find others are having the same problem and some people found some voodoo that got it to work but I couldn't find anything that would work for me.

To Microsoft's defense, this version of ActiveSync is a developer preview. That still doesn't help me get around the fact that I can't sync though.

Of course my girlfriend now thinks I overpaid for the device and wonders if that is why they were on discount :)

Technology is becoming so difficult and unreliable, when are we going to figure out how to make things simple, elegant, yet powerful?


At 10:32 PM, Blogger karmak said...

This comment has been removed by a blog administrator.

At 9:37 AM, Blogger foxnolds said...

I have the same experience. See my post Jasjar Activesync 4 problem

At 11:06 AM, Anonymous Anonymous said...

I had the same problem and followed these instructions, and it fixed the problem:

in outlook, go under HELP do a "detect and repair" (be sure to close any other email applications PRIOR to doing this)

from this artilce:

At 10:13 AM, Blogger Jim Nakashima said...

I tried doing the "detect and repair" a couple of times and that didn't solve my problem -- sure wish it did.

At 11:54 PM, Anonymous Anonymous said...

I did the detect and repair, which found errors that I repaired. I also looked for duplictae copies or mapi.dll and got rid of the bad duplicates, and then also I removed (from the add/remove programs) the Microsoft Outlook Connector program, which allows you to connect external email services such as MSN mail with outlook. I also read somewhere that people were also suggesting that outlook be uninstalled and reinstalled, but I don't thinkk that is necessary. Oh, also I read somewhere that you also need to remove any redirected folders you have from within outlook. I haven't tried that yet but I will let you know what happens. I am resynching right now as we speak and it looks like it's finally going to work. Also, look for ActiveSync 4.1. Theres a copy floating around on the net somewhere, that has numerous bug fixes for issues found in 4.0, evidently...

At 10:30 AM, Anonymous Anonymous said...

I had the same problem and found that I had unchecked the Favorites Check box in ActiveSync/tools/options, then mad a change in that folder. My pc and axim could not sync. I checked the box and bam, I was good to go.

At 8:13 PM, Anonymous Anonymous said...

Thanks for taking the time out to post the screen shots and all the info needed to correct this issues.


Ft. Worth

At 6:18 PM, Anonymous Nemesis said...

I did install 4.1 and it did not help. Tried deleting and re-adding the mobile dvice, nothing. I had no problems with my old Axim and only replaced it because it was stolen. I do NOT use Outlook for e-mail and do not use Axim for e-mail. All I want is something to track my calendar!!!! I am getting ready to send this thing back. What a waste of time & money!!

At 10:54 AM, Blogger Graeme said...

There are two flavors of this error:

1. Synching with Outlook - most of the abnove suggestions will get you there (it's the MAPI.DLL that is the real problem)

2. Synching with an Exchange Server - Totally different animal. Same error but instead of the word "desktop" in the error dialog you get "server".

This second one is a total bear. Not solved by Exchange Service Pack 2 and not solved by the new official release of Activesync 4.1 (released about Nov 21 - see the MS Activesync site for the download)

At 9:34 AM, Anonymous Anonymous said...

the remove and add of outlook worked for me!!!

At 12:48 AM, Anonymous Anonymous said...

Nothing of the above worked for me :p

i'm gonne keep trying and i'll let u know if i find anything

At 8:09 PM, Anonymous Anonymous said...

This is a different anonymous. I had the same problem and was tearing my hair out. We went through every blasted idea on this thread and none of them worked, not the repair thing, not even a full reinstall of outlook.

The error code started showing up after up upgraded the ROM on my jasjar so I was guessing it was either related to that or some incompatibility with intellisync for yahoo on my PC, which I also ran just after the ROM upgrade.
Turns out it was the ROM after all.

To make a long story short, I started reading a thread on a different site about the device name having to match the name in the sync program. I suspected that the device name got changed during the ROM upgrade, so I followed the advice in the thread. It's pretty drastic (HOLD ONTO YOUR HATS) but it worked for me.

(1) with the device NOT connected
to the desktop, open activesync and delete the device. This will automatically delete the calendar etc entries in your device upon syncing. Thus it is not for faint of heart, only as a last resort.

(2) connect the device and start active sync. It will run you through the setup for a new device.
Click on those things you want to sync.

(3) let it start syncing.

This worked like a charm.

I have my calendar on yahoo
so that I can access it from my desktop linux box, my windows laptop and any other computer with a web browser. I have to run two syncs, (1) intellisync to the desktop and (2) activesync to the jasjar in order to get my calendar from yahoo to the jasjar.

But hey it worked today!
And it does not seem to be an incompatibility with intellisync
for the desktop<-> part of the sync, thank goodness.

I am waiting for intellisync to come through with a version that works for WM5 (the have one for the older WM but not 5, sigh).
Since they were just bought out by Nokia, I'm not holding my breath.

If anyone has any info on intellisync for WM5 I would be very interested. That way I could throw away activesync and outlook and just use yahoo and the device.

At 6:34 AM, Anonymous Anonymous said...

For those of you that nothing seems to help; here is a tip (quite a lot of work, but it solved my problem with this error):

If you use Active Directory, and sync against Exchange 2003, you can try to remove your AD account and create a new one... I'm quite sure there is an easier sollution to this, but that was the only thing that helped me.

Good luck!

At 9:29 AM, Blogger Glynnjamin said...

Ok, well here is what worked for me. Go to your settings, then the memory program and stop all programs that are running on your PPC. Then dock the bad boy (making sure Outlook is closed) and it should sync. The problem seems to be that it cannot write if the programs are open.

Now...if anyone knows how to close the programs without having to go into the memory guy, that would be super because the X sure doesnt close it.

At 2:16 PM, Blogger _ t a r e K said...

Hey there,

I checked this on a website however haven't tried it but seemed to work find with one of the users.

First, try to uninstall MS ActiveSync 4.0 or 4.1 and remove rapi.dll file.

The customer reported that he/she has installed ActiveSync 4.1 before doing the following step, so it's up to you!

Go to Microsoft Outlook and backup all your important data. use .pst File > Import and Export > ..

after you finish exporting your data, do the following

Go to your PC > Start > [Settings] > Control Panel > Add or Remove Programs > Microsoft Office Professional Edition 2003 > and click on Change

The choose Add or Remove Feature > uncheck Microsoft Outlook and click update.

If you did not install ActiveSync 4.1 before you did the procedure, then install it now and then restart your pc again

Go again to your PC > Start > [Settings] > Control Panel > Add or Remove Programs > Microsoft Office Professional Edition 2003 > and click on Change > the in the Add or Remove Feature, check outlook.

reboot and let me know if it works for you!


At 11:08 PM, Anonymous Anonymous said...

I kept getting the 85010014 too until I followed the advice of deleting the mobil device in active sync 4.1. Everything worked great after that. I am a newbie with the Axim x51v. Just upgraded to Outlook 2003 and finally realized the 4.0 that came on the disc had an upgrade. I spent hours looking at help files, etc. and finally had the since to type in the error code in Google ... presto I finally got on the right trail. THANK YOU VERY MUCH INDEED!!

At 4:16 AM, Anonymous Anonymous said...

Hi - sorry to prolong this discussion but I had the same 85010014 error with my new iMate KJam - then realised the upgrade to active synce had not deleted my previous two partnerships. Once I deleted all partnerships in active sync 4.1 and started again, it worked great.

At 2:42 AM, Anonymous Anonymous said...

he he...I got the same error...and it turned out that it was because Outlook wasn't started!!!

At 4:30 PM, Anonymous Anonymous said...

After a very frustrating week of trying to sync my new treo700w, i tried several of the options listed here. TAREK....YOU are my lifesaver. To "uncheck" microsoft office, reboot, then recheck it worked right away.

I am so very thankful....(I had no more hair to pull out. lol) Thanks again.

At 4:00 PM, Anonymous Anonymous said...

Tareq, you rock!!!!!
the add/delete program window worked, when inserting the disc and using the uninstall or the repair functions in install wizard did not!

My ipaq is no longer the Titanic of PDA's (unsyncable).

At 1:57 PM, Anonymous Anonymous said...

Hi, i'm Nuno from Portugal, the i-mate here is branded "Qtek".
I also got one of the recente 9000 series, and its defenetly a great piece of technology.
I had the same error with active sync, I repaired my Office 2003, and the error stayed!
I went to microsftos web and downloaded a version off active sync posted jan 20, removed the older one and installed this new version. It's Working just fine.

At 4:53 PM, Anonymous Anonymous said...

I have the same problem on my Palm Treo 700. I will try some of the fixes that are mentioned and hopefully I will be able to sync.

At 4:42 PM, Anonymous klaroche said...

I just was able to sync my Palm treo 700 by deleting Microsoft Outlook 2003 and re-installing it. Halleluah! Hope this is of help to everyone.

At 6:51 PM, Anonymous Anonymous said...

This is an excellent step by step to resolve this issue

Activesync support code 85010014

At 4:09 PM, Anonymous Anonymous said...

We had this issue, syncing from palm 700 directly to Exchange, where 85010014 was the client error; checked the exchange server and it also had an error:

Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3029
Description: The mailbox server [%1] has its [%2] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required.

Microsoft's KB Article 817379 resolved our issue - it was the HTTPS requirement on the \Exchange Virtual Server.


At 9:32 AM, Anonymous Anonymous said...

I don't know if this blog is still active. I just want to thanks everyone specially tareq for helping me solve the 85010014 problem. After long hours with sprint searching froums,it took me ten minutes to solve it with the uninstall install outlook option. Thanks again.


At 12:32 PM, Anonymous Anonymous said...

I reinstalled outlook, deleted my device on active sync and then re-registered my Axim51v again.

At 9:26 AM, Anonymous Anonymous said...

Good work Tareq! Also try only activating one sync item at a time (contacts, then emai then ect)....

At 3:46 PM, Anonymous Anonymous said...

I tried everything that many of you have suggested and I am unable to transfer my contacts and e-mails from my Microsoft Outlook 2003 to my Sprint PCS Vision PPC-6700. Be warn that both Microsoft Outlook 2003 who until now has not found a way to export the rules when you upgrade to 2003 and the Sprint PCS Vision PPC-6700 are not great choices.

At 8:26 AM, Blogger sirbargearse said...

Quote: "My ipaq is no longer the Titanic of PDA's (unsyncable)."

That is damn corny! But ya gotta luv it! Got here via google as I was having the same probs with my Asus A636. In the middle of hopefully rectifying the problem now by recreating the partnership.

At 11:21 AM, Anonymous Anonymous said...

sync to windows pc and not server and bam works.. exchange is my issue.. so i go around it

At 10:32 PM, Anonymous Janine said...

EASY TO FIX...simply download the new "Active Sync 4.2 BETA" (google this to find the site). This new version addresses the synchronization problems with Outlook 2003 - a total BREEZE!

At 6:40 AM, Anonymous Anonymous said...

Removing mobile device and adding it back help me too to get rid of the error 85010014 (see a comment above).

I have a company notebook that has a firewall that I can't modify. Since ActiveSync uses network adapter to syncronize with a phone connected via USB, all traffic was blocked by the firewall and the connection did not work at all. I had to switch to IR connection, but apparently first mobile device I have created was screewed up by my attempts to work around the firewall.

At 4:08 PM, Anonymous Logan said...

Thanx Janine,
Fortunately I tried your suggested update to "ActiveSync v4.2 BETA" first, (was not looking forward to the other potential remedies!), and it resolved the problem.

At 1:56 AM, Anonymous Anonymous said...

My company's build doesn't permit uninstalling/reinstalling Outlook unfortunately but I solved the problem with an iMate by rebuilding the Outlook profile through the Mail icon in Control Panel. Easy and painless...

At 2:18 PM, Blogger Nate said...

In case this is still an issue for some, we were able to resolve this by installing the CA's certificate on the handheld, turning off SSL on the Exchange virtual dir. in IIS, and also enabling ONLY Integrated / Windows Auth on the Exchange virtual dir. in IIS.

At 2:58 AM, Anonymous Anonymous said...


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* Tracking informations would be provided as soon as shipment is made .
* Warranty is 1 year and we will offer you a 30 days returns period .

If these aboved conditions are favourbale to you kindly reply back and lets proceed, many thanks .


Tel: +234-8025958865

Hazzan Abdul

At 10:51 PM, Anonymous Anonymous said...

I used Outlook - detect and repair to solve my problem 85010014 Error.

It works just fine now.

At 7:07 AM, Anonymous Anonymous said...

I am having nothing but problems trying to get my computer and the PC to sync. I keep getting the Active Sync has encounter a problem. Can someone please walk me throug this clearly. I am ready to throw this device out the window.

At 12:05 AM, Anonymous Anonymous said...

The idea of removing the device and readding worked like a charm. Try it, it may work for ya!

At 11:51 AM, Blogger NFW said...

God Bless you Anonymous for finding KB 817379.... I've spent entirely too much time... embarrasingly too much time... trying to fix this shit.

OMFG... why didn't they just include this little modification in the normal version of Exchange instead of just in SBS?

It's sick... but it worked... and it's the only thing that worked for me with my Motorola Q running Windows Mobile 2005 trying to connect to my Exchange 2003 Standard sp2 Server... the key point being that this particular Exchange installation does *not* have a separate "front end"... it's a single install.... that's the problem.... and that's what this KB fixes.

Thank you... thank you... thank you.

At 11:19 PM, Anonymous Anonymous said...

Hi All

After pulling my harir out - letting it grow back - then pulling it out again I
1. Upgarded to Activesync 4.2
2. Did the "repair..." thing on Outlook
3. Deleted the device from ActiveSync on the PC
4. Reconnected the device
... and WA-LA!!!

Thanks guys for a great thread.

At 4:34 AM, Anonymous Anonymous said...

I thougth I have tryed everything but it didnĀ“t work. I tryed the advice above and it worked. Thanks a lot.

At 2:10 AM, Blogger ee71 said...

this code was caused by a failure to link the favorites on the PC link. Removing the link to favorites resolved the issue.

At 6:51 AM, Anonymous Anonymous said...

Janine has the correct answer. Make sure that you have the current version ACTIVE SYNC v4.2 BEFORE you decide you cannot make it work.

The #1 improvement noted by MICROSOFT is that it ELIMINATES the problem with CODE: 85010014

Bridgewater, NJ

At 1:47 PM, Anonymous Anonymous said...

Thank you thank you thank you, just spent hours trying to work out why my ipaq won't syn with the calender, noticed the 850114 error thingy, googled it, found this site and tried the delete device and resync advice as above and seems to now work fine. You beauties, thank you very much.

Very Happy Jacqui
Nottingham, England.

At 3:03 PM, Blogger Mat said...

Answer for Outlook 2007 is different. See

At 10:47 AM, Anonymous Anonymous said...

I have been trying to fix this problem for 2 days. I finally came across this blog and saw that it was so simple to "detect and repair" in Outlook, works great now!

At 1:10 AM, Anonymous Hamish Limbrick said...

Thanks guys. I was having the error while syncing to Exchange 2003. Read KB 817379 and found that taking off Forms Authentication for the Exchange Virtual Server under the HTTP protocol in Exchange System Manager did the trick. Cheers

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At 9:10 PM, Anonymous Anonymous said...


I had the same problem with my axim, it didn't Sync, so what've done is upgraded to ActivSync4.2 from microsoft website...

it is free

good luck

At 12:41 PM, Anonymous Anonymous said...


Thanks for all the posts. There were a bunch of helpful hints and tips, so thank you all.

This is what I did and it worked.

With the i-mate disconnected...

First - I did the "detect and repair" in outlook 2003. This did require the disk, not sure why, but whatever.

Second - I opened Activesync and deleted the pairing with my i-mate.

Third - I stopped all programs running on my i-mate. Not sure if you have to do this, but it worked :)

Fourth - I reconnected my i-mate and repaired the device. Selected the functions I wanted to sync and it went smoothly.

Thanks again.

At 1:47 PM, Blogger Adrian said...


I followed the instructions to:

Delete Mobile Connection
Reconnect & Resync

So Happy.


At 6:38 AM, Anonymous Anonymous said...

had the same problem with my t-mobile dash, support code 85010014, went to outlook, help, detect & repair & voila problem solved, thanks...

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At 11:11 PM, Anonymous little 17 year old boy said...

okay so i had the same problem 2 hours ago. I solved my problem by using the software or cd that they gave me along with my phone to install active sync. And so, i decided to remove the program and reinstalling it. Everything is fine now.

At 5:12 PM, Anonymous Anonymous said...

Hi I use ActiveSync 4.5 and I had the same problem.

What I did was, shut down Outlook and started activesync and let it start outlook. Work perfectly

Basically, try everything on this forum, something is bound to work.


At 2:35 AM, Anonymous Leroy said...

Had the same Problem with a ipaq 514. After deleting the mobile device on Microsoft ActiveSync (version 4.5) and adding it again, it works. My Ipaq uses Windows Mobile 6.0

Regards, Leroy

At 11:35 AM, Blogger Russianz said...

oReinstall and then Install Outlook - the problem dissapeared. Motorola Q Verizion Windows Mobile 5.0. Thanks for the solution!

At 5:03 PM, Anonymous Anonymous said...

Not sure if it's been mentioned or not as I haven't read the whole thread, but here is what solved mine.
Getting same error, was not able to sync with Exchange. I finally (after 2 hours of screwing around) remembered I enabled "Form Based Authentication" in the Exchange System Manager. As soon as I removed that option, sync worked again. Damn M$!

At 8:46 AM, Anonymous Anonymous said...

I was using ActiveSync 4.5 and Outlook 2003. After upgrading to Office 2007 I started getting the 85010014 error. After lots of searching, I found this solution. It seems to easy, but it worked.

At 6:46 AM, Blogger Dr Z said...

Thanks to all the posters. I have a Cingular 8525 made by HTC running WM6. I got the 85010014 error also.

I repaired Outlook 2007. There was apparently one problem.

I then deleted the profile of my device from ActiveSync 4.5 and then made a new profile when I reconnected with ActiveSync.

Worked like a charm.

Good thing I am a geek.

At 4:59 AM, Blogger Matthew said...

I had the same problem with the AT&T Tilt or HTC 8925. I am syncing to a corp laptop and could not reinstall Outlook. Also, when connecting the Tilt to the laptop it would break my VPN connection. That would make outlook go "offline". Turns out that if you make the Tilt use bluetoth for modem connections (using the phone as a modem) then it does not try to do modem funtions on the USB. That would allow me to connect the Tilt without breaking my VPN. Which in turn means Outlook stays online. I was then able to sync perfectly.

Outlook must be "online"

At 4:16 PM, Anonymous Tony said...

Hey guys

I too had probs, googled the dreaded 85010014 error and found this site. Tried the detect and repair, no joy, then tried the delete device and resync advice as above and life is joyous, that is the sync works! Thanks heaps.


At 1:57 AM, Anonymous Stereo Headphone Adapter w/Mic for HTC said...

Thanks. Your site is great. Have a nice day.

At 9:17 PM, Anonymous Anglina said...

Hi Sir
Thanks a lot for share great info about i-mate.

At 9:19 PM, Anonymous nakashima said...

I want to buy new i-mate, can anyone share me latest technology.

At 8:24 PM, Anonymous Anonymous said...

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At 1:51 AM, Anonymous Anonymous said...

i also see like same problem in my mobile imate sp5m. i repaier the connection but useless

At 1:24 PM, Anonymous download free tax forms said...

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